Training Courses

Customer Service Online Chat Training Course.

Online Chat is fast becoming the preferred method of contact for todays customers.  With high CSAT ratings and low operational costs its a optiomal contact option for companies.

Our 4 hour training session provides your Chat Agents with the vital training they need to ensure your customers are receiving top class service.

Improving Customer Relations via Customer Service Training Courses.

This 1 day course assists customer services staff understand the importance of customer relations and provides them with some useful techniques to improve their daily interactions with customers through correspondence and how to maximise face to face meetings.

Contact us to discuss in-house staff training.


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